Terms and conditions of use

Terms and Conditions


Welcome to Ultradent Tools Shop. This website is run and operated by Ultradent Tools Shop. By entering this website, you are agreeing to the following terms and conditions set out below and the Private Policy as displayed on the Website. If you do not agree with any of the following terms of conditions and Private Policy, you should exit this website immediately and recommended to not purchase any products that are on this website. We reserved the right to change the terms of conditions from any time, without notice.


Use of website

  •        Persons under eighteen (18) years of age, requires the permission from their parent/s or any legal guardian/s before using this Website
  •        By using this Website, you are agreeing to the following terms;
  •        Not to use the Website for any prohibited purpose
  •        Not to do anything harm to the Website, like loading up a virus, cause harm to the Item Sale’s system or to any person who accessed or will accessed the Website.


Placing an order

You must not order Products if you’re under 18 years of age. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us and confirmed only when dispatched or when you are notified that the products you have ordered are available to pick up. Once your ordered has been accepted by us, a contract is formed between you and us.


Payment Methods

We accept only Pay Pal and Visa as method of payment on this website.


Lost Parcels/Packages

We will begin our missing parcel procedure if your order fails to arrive within 10 days of dispatch and you notify us in writing. We will investigate your claim and if we are satisfied that the non-arrival of the Product(s) was attributed to us, then a refund will be credited to the credit card which was used to place an order.



Prices appearing on this Website are in Australian dollars.


The cost of your order will be the price of the Products ordered plus the appropriate delivery charge.

For International sales, international postage/pricing may apply.

Ultradent Australia Tools Warranty and Conditions 

PDR Tool Warranty Statement

Ultra Dent Tools, Inc. carries a lifetime warranty against breakage and corrosion on all of our stainless steel tools 3/16″ diameter and larger.

All 1/8″ diameter tools, flaretips, and shaved tools come with a one year limited warranty.

Ultra Dent Tools spring steel tools 3/16″ diameter or larger come with a lifetime warranty against breakage.

Ultra Dent Tools spring steel 5/32″, 1/8″, .100 and flaretips come with a one year limited warranty.

Ultra Dent Tools warranty coverage does not cover the misuse of any tool. We consider that one-year warranty tools broken after an initial warranty-replacement due to tool breakage constitutes tool misuse. Therefore, we only replace one-year-warranty tools one time when the replacement is due to tool breakage. All warranty tool replacements require the return of the original tool being replaced to an Ultra Dent Tools facility. We fully 100% warranty each tool for materials and workmanship for the lifetime of the tool purchased by the original retail purchaser/owner. Warranty coverage of any tool or accessory may include replacement, remanufacture or repair of warranty-covered item(s) at the discretion of Ultra Dent Tools

Light Warranty

Ultra Dent Tools, Inc. covers all of our light products for one year for materials and workmanship, and 90 days for all electrical components within our light fixtures, particularly ballasts. All LED lights are completely covered for one year.

Return Policy

All returns must be made within 30 days of purchase. If a 30 day exception is made, only in house credit will be issued. All products must be returned in re-sellable condition. Products with missing components or products no in re-sellable condition will be subject to 20% restocking fees or returned to the counter. Ultra Dent Tools, Inc. is not responsible for returns lost or damaged on customer shipping.